In order to provide you as parents with the best possible support for your child’s media education, we offer you the opportunity to ask your personal questions about your child’s media use directly and conveniently via WhatsApp or Threema to ask us.
Our professional team is at your side to offer you the right support. Whether you are unsure whether a certain app is suitable for your child, you are looking for tips on limiting screen time or you would like support in dealing with a new trend – we are here for you.
Our messenger service is easy to access:
Please note our conditions of participation.
Individual advice: We understand that every family is unique. Our team of experts will give you personalized tips tailored to your questions about media education.
Support in challenging situations: Be it dealing with cyberbullying, inappropriate content or the right time to introduce new media. Our team specializes in supporting you even in difficult situations.
Note: In acute problem situations or emergencies, please contact specialized experts directly, e.g. the Nummer gegen Kummer (www.nummergegenkummer.de) or the Telefonseelsorge (365 days a year, available around the clock: www.telefonseelsorge.de).
Direct access to experts: Our team keeps up to date with the latest developments – in a way that is probably not possible for you as a parent in the constantly evolving media world. You can easily reach us via Messenger.
Quick answers: Send us your question and we will answer you as quickly as possible with helpful information and tips. You will receive answers from the editorial team during normal business hours, i.e. not at weekends, on public holidays or at night.
Confidentiality: Your privacy is important to us. All your messages will be treated confidentially.
Free advice: Like all our services, our Messenger service is free of charge.
