In the digital world, children and young people are confronted with a variety of challenges. helpando is a trustworthy point of contact that provides support in difficult situations and informs children about their rights. This article introduces the digital help platform for children and young people.
helpando is a project of the KinderRechteForum (KRF). This non-profit organization has been campaigning for the realization of children’s rights for years. The helpando platform helps children and young people with any problem. The help team also intervenes when children’s rights are violated and informs children and young people about their rights in an understandable, child-friendly and empathetic way.
This uncomplicated help is available directly on the website or via WhatsApp, SMS, Facebook or Instagram Messenger. Phone calls and e-mails are also possible. The consultation is strictly confidential and free of charge.
Children and young people can also publish their case anonymously – and show others that they are not alone with their problem. The platform thus promotes the well-being and rights of children and young people.
helpando also helps to improve the situation of children and young people in a concrete and local way. Does your town need a new playground? Is there a lack of leisure facilities for young people? The school is still not barrier-free? The help platform can be used to post campaigns and draw attention to petitions. The helpando team provides support and contacts local authorities, for example.
The help platform also provides information about children’s rights and child-friendly events.
Take on a supportive and informed role and respect your child’s trust and autonomy. Help your child to seek support in difficult situations and show them digital help platforms such as helpando or similar services. Assist with making contact or seeking support if required.
Open and regular communication is crucial. Allow your child to express themselves freely and share worries, problems or concerns. This creates trust and makes it possible to react to potential challenges at an early stage.
Be aware that the online world is often a complex environment for children and young people. Respond sensitively and understandingly to your child’s challenges and problems.